AI Receptionist Terms & Conditions
Last updated: September 11, 2026
2. Definitions
"AI Receptionist" means the automated call-answering, message-taking, text-messaging, and (where Booking Management is also enabled and connected) appointment-scheduling service described in these Terms. "Booking Management" means the separate, independently-enableable calendar feature the AI Receptionist can optionally use. "Output" means anything the AI Receptionist says, writes, transcribes, or records during or as a result of a call. "Caller" means anyone who calls, or sends a text message to, a number the AI Receptionist answers.
3. Provision of the AI Receptionist Service
The AI Receptionist answers calls to a dedicated phone number assigned to your business, using artificial intelligence to converse with callers, take messages, and, where you've also enabled and connected Booking Management, check availability and create, cancel, or reschedule appointments. The underlying speech recognition, language, and voice technology is provided by third-party AI services (see Section 11), and call routing and the phone number itself by a third-party telephony provider.
We may modify the AI Receptionist's functionality, introduce, change, or remove features, or replace the underlying AI models or telephony provider it relies on, at any time. We may also impose reasonable usage limits beyond your selected plan's included calls (see Usage beyond your plan in Section 17).
The AI Receptionist can also send text messages (for example to a caller, and to you about calls) and receives text messages sent to your dedicated number. Texts you receive are stored with your call history, may be translated for you, and are made available to you through your account and the notifications you have chosen.
Activating the AI Receptionist for the first time requires us to provision a dedicated phone number for your business, which can take up to 48 hours. You'll receive an email once your number is live and the service is ready to take calls; until then, no calls can be answered on your behalf.
4. Nature of the Service
The AI Receptionist is an automated software service, not a human being and not a substitute for one. It generates its responses from your own configured business information and, where connected, your Booking Management calendar -- it does not know anything about your business beyond what you've told it, and does not exercise judgement, discretion, or professional advice of any kind.
Without Booking Management connected, the AI Receptionist cannot check availability or make, change, or cancel bookings -- it can only answer from the business information you've provided and take messages. Whether Booking Management is connected is entirely your choice and can be changed at any time from your account settings.
5. Customer Responsibilities
You're responsible for the accuracy of everything you configure the AI Receptionist to say or rely on -- your business information, opening hours, services, and prices. The AI Receptionist states these facts to callers as you've given them; we're not responsible for a caller being given incorrect information you supplied incorrectly or failed to keep up to date.
You're responsible for having the right to use the phone number the AI Receptionist is assigned, for complying with any law or regulation that applies to automated call handling and recording in your jurisdiction, and for how your own staff act on messages, bookings, or other information the AI Receptionist passes to them.
The set-up assistant and any ready-made template are starting points only. They suggest wording, questions and settings, but you're responsible for reading, testing and correcting them before you publish, and for what your AI Receptionist says as a result.
6. Artificial Intelligence Outputs
Like any AI system, the AI Receptionist's Outputs may occasionally be inaccurate, incomplete, inconsistent, or otherwise mistaken -- including misunderstanding a caller, mis-booking an appointment, or mis-transcribing a message. We don't warrant that any Output is accurate, complete, or fit for any particular purpose. You're responsible for reviewing bookings and messages the AI Receptionist creates, and for correcting or following up on anything that looks wrong.
Where the AI Receptionist translates what a caller says or writes (for example into English for you), the translation is automated and may contain errors, so please check anything important with the caller.
7. Artificial Intelligence Transparency
The AI Receptionist discloses to every caller, at the start of the call and in their own language, that they're speaking with an AI and whether the call is recorded -- the same automatic disclosure pattern used elsewhere in Kall It AI. This is a legal safeguard for the caller, not something you can configure or disable.
8. Call Summarisation and Data Processing
Depending on your account's retention settings, calls may be recorded and transcribed, and the AI Receptionist may summarise a call's outcome for your records. Messages callers leave are captured as audio and/or text and made available to you through your account. This processing is covered by our AI Receptionist Privacy Policy, which forms part of these Terms.
Text messages sent to your number are handled in the same way: they are stored with your call history, may be translated into English for you, and are made available to you through your account. We also record the number and time of any call we turn away because every line is in use.
9. Prohibited Uses
You must not use the AI Receptionist for any unlawful purpose; for emergency response, life-critical, or safety-critical communications of any kind; to route calls to premium-rate or international numbers beyond what your plan permits; to knowingly collect special category data (health, biometric, genetic, or similar sensitive data under UK GDPR), criminal offence data, or full card/payment details through the AI Receptionist; or in any way that would make the AI Receptionist a prohibited or High-Risk AI System under the EU AI Act or equivalent UK regulation.
If a caller volunteers sensitive information unprompted, the AI Receptionist is not configured to recognise, redact, or securely isolate it -- you're responsible for reviewing and handling any such data appropriately once it reaches you.
10. No Critical Reliance
The AI Receptionist must not be your sole means of receiving emergency communications, safeguarding concerns, legal notices, court communications, or regulatory notices. Callers with anything urgent or safety-related should always have another way to reach you or the emergency services directly.
11. Third Party Providers
The AI Receptionist's speech recognition, language understanding, and voice generation are provided by third-party AI services, and its phone number and call routing by a third-party telephony provider. We're not liable for outages, errors, or limitations that originate with these providers rather than with Kall It AI itself, though we'll work to restore service as quickly as reasonably possible.
12. Data Protection
As with the rest of Kall It AI, you (your business) are the data controller for calls the AI Receptionist handles on your behalf, and we act as your processor. You're responsible for having a proper legal basis for automated call handling and recording, and for any privacy notice or disclosure required under UK GDPR or PECR beyond the AI's own automatic disclosure (Section 7) -- for example, information on your own website or voicemail greeting about how calls to your number are handled.
13. Availability and Warranties
The AI Receptionist is provided on an "as available" basis, like the rest of Kall It AI. We don't guarantee uninterrupted or error-free operation, that every call will be answered, or that Booking Management (where connected) will always correctly reflect real-time availability. We don't warrant any particular business outcome from using the AI Receptionist.
If the AI Receptionist is unavailable for a significant period because of a fault on our side, we will consider in good faith whether a fair credit or refund of the plan fee for the affected period is appropriate. That is for us to decide, and it does not limit any right you have by law.
14. Indemnity
You agree to indemnify us against claims arising from: business information you configured that was inaccurate, unlawful, or infringing; your use of the AI Receptionist in breach of these Terms or applicable law; and any failure by you to provide privacy notices or disclosures required of you as data controller.
15. Suspension and Discontinuation
We may suspend the AI Receptionist immediately if we reasonably believe you're in breach of these Terms, your account is past due or what you owe for usage beyond your plan has reached the limit (see Section 17), or continued provision could expose us, our providers, or another customer to legal, regulatory, or security risk. We'll aim to tell you why and how to resolve it wherever reasonably possible.
16. Liability
Our liability in connection with the AI Receptionist is subject to the same limitation set out in Section 11 of our Terms of Service-- these Terms don't create a separate or additional liability cap.
17. Fees and Billing
The AI Receptionist offers two ways to pay, chosen when you activate it. A monthly plan (Lite, Plus, or Ultra) includes a set number of calls per month for a fixed fee; Pay As You Go has no monthly fee and instead charges a flat rate per call, drawn from the same account credit translation usage already draws from.
Monthly plans: your saved payment method is charged for your selected plan as soon as your dedicated number is ready (no plan fee is taken before then), and your plan then renews automatically every month on the same date, until you cancel -- paid in advance for the period ahead. Your first billing period also includes a number of bonus calls on top of your plan's usual allowance, shown against each plan when you activate. Calls beyond your plan's monthly allowance are charged at your plan's overage rate: they're totalled up and added to your NEXT scheduled charge, unless they reach the amount described under Usage beyond your plan first. A payment method must already be saved on your account before you can activate a monthly plan, since these charges happen automatically with no one present to confirm them each time. We may change our prices on reasonable notice, as set out in our General Terms; a change to a plan's price applies from your next renewal.
Payment regardless of usage: your plan fee is payable for each period your plan is active, whether or not you make or receive any calls in it. It pays for the availability of the service and the calls included in your plan, not for your actual use. Included calls you don't use are not refunded, credited, or carried over to the next period -- each period starts with that plan's allowance afresh -- and a period in which you make no calls does not reduce the fee or suspend your plan.
Lines: a line is one call at the same time. Each monthly plan includes the number of lines shown against it, and Pay As You Go has one line. On a monthly plan you can add extra lines, up to the maximum shown in the app, at the monthly price per line shown when you add them (plus VAT where it applies). Extra lines are charged with your plan every month, whether or not you use them, and a line you don't use is not refunded. Adding or removing extra lines takes effect at your next renewal, and a change to the price of an extra line applies from your next renewal. Your extra lines carry over if you change plan (up to the maximum), are removed if you move to Pay As You Go, and end when your paid period ends if you cancel. If every line is in use when someone calls, the caller is told the line is busy and the call is not answered. We record the attempt (the caller's number and the time) in your call history, and may notify you of it.
Pay As You Go: there is no monthly fee. A payment method must be saved before you can activate Pay As You Go. When your dedicated number is ready, we charge your saved payment method a starting top-up, in the amount shown when you choose this option, which is added to your account credit (unless your account credit already covers it). Each call is then charged individually against your account credit as it happens, at the rate shown when you activate. If your account credit runs low, top it up from your billing settings; top-ups for this plan have their own minimum, shown at the time, which may differ from the minimum top-up for translation usage.
Other charges: some features are charged per use, in addition to your plan or against your account credit, at the rates shown in the app and on your billing page. These include text messages (per message part), address lookups, and calls or minutes beyond your plan's limits. On a monthly plan these are added to your next scheduled charge, or charged sooner as described under Usage beyond your plan; on Pay As You Go they are taken from your account credit as they happen. Text messages we send you about calls, about texts received and about callers we turn away are charged in the same way as any other text message.
Usage beyond your plan: on a monthly plan, calls beyond your plan's allowance, text messages, address lookups and extra call minutes are charged to your saved payment method as they build up, not only at your renewal. Once what you owe for them reaches a set amount (currently £20, excluding VAT) we charge it, and we email you each time. If a charge fails we email you, and we try again until it succeeds, including straight away when you save a working card. If what you owe reaches a higher set amount (currently £30, excluding VAT) your AI Receptionist stops answering new calls, with no liability on our part for the calls it does not answer, until what is owed has been paid; calls already in progress are not interrupted. These amounts are shown in the app, apply to each business, and can be changed on the same notice as our prices. What is owed is always charged in full, whether or not your AI Receptionist has stopped answering calls.
Account credit: unused account credit can be refunded as set out in our General Terms. Complimentary credit that we give you has no cash value and cannot be refunded.
Refunds: we do not refund plan fees or call charges for periods, calls or credit you haven't used, as set out above. If we charge you in error, for example a duplicate or an incorrect amount, we will correct it and refund the difference. If the AI Receptionist is unavailable because of a fault on our side, see Section 13. None of this affects your statutory rights.
Cancellation: you can cancel online at any time from your account settings. Cancelling a monthly plan takes effect at the end of the period you've already paid for: access continues, including any included calls, until then; we do not refund the unused part of a period or any unused calls, and no further plan fees are charged after it. If a charge fails, we'll retry automatically and may pause the AI Receptionist until payment succeeds or you update your payment method. Pay As You Go has no paid period, since nothing is paid in advance for calls -- cancelling takes effect immediately, and any account credit you've topped up remains yours to use elsewhere or to have refunded as above.
Your legal rights: nothing in these Terms limits any right you have by law that cannot be excluded.
18. Changes to the AI Receptionist Agreement
We may update these Terms where reasonably necessary to reflect changes in technology, our providers' own requirements, legal or regulatory developments, or security needs. Material changes will be notified to account owners directly; continued use of the AI Receptionist after a change takes effect means you accept the updated Terms.